We offer a Lifetime Exchange and Buy-Back Policy on all purchases made from us, within India. The product along with the original product certificate and invoice, can be returned for buy-back or exchange basis its current market value or invoice value (depending on item). If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well. Deductions as given below will be applicable.
Old Gold Jewellery (our make only) can be exchanged with our new ones by weight of gold after deducting weight of enamel, stone, tax and making charges.
In case of Diamond or Gemstone Jewellery, old Jewellery (our make only) can be exchanged with our new ones by weight of gold as per current market rate. Diamond or Gemstone value will be taken at 90% of original invoice value. Making charges and tax will be deducted.
The value of the exchanged product after deductions and discounts will be credited to your account with us. This remains valid for 365 days and can be used to purchase anything (except Coins and Solitaires) on our website. The value cannot be encashed.
If you choose to return the product for buy-back, the buy-back value will be paid to you via online bank transfer within 10 days of receipt of the product.
Jewellery returned showing signs of alteration by anyone other than us shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.
|Category||Exchange Value||Buy - Back Value|
|Diamond & Gemstone Jewellery||100% of gold value at current market rate||100% of gold value at current market rate|
|90% of diamond / gemstone value at original invoice rate||90% of diamond / gemstone value at original invoice rate|
|Plain Gold Jewellery||100% of gold value at current market rate||100% of gold value at current market rate|
|Coins||100% of gold/silver value at current market rate||100% of gold/silver value at current market rate|
|Solitaire Jewellery & Loose Solitaires||100% of gold value at current market rate||100% of gold value at current market rate|
|90% of diamond/gemstone value at original invoice rate||90% of diamond/gemstone value at original invoice rate|
|90% of solitaire value at current market rate (Up to INR 10 lakhs)||80% of solitaire value at current market rate (Up to INR 10 lakhs)|
Any precious stone other than diamond would be 90% (ninety percent) on buy-back depending on its condition. Semi-precious / synthetic stones used in the jewellery cannot be refunded. Loss of the original product certificate would result in a deduction of Rs. 500.